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“Accommodation” means a tent and/or caravan and/or campervan and/or motorhome and/or camping pod and/or glamping unit and/or pre-erected tents and/or safari tent and/or shepherd huts.
“Site” means a camping and/or caravan and/or glamping site.
“Site Specific Rules” means the rules in force at the relevant Site.
“You” or “your” means the person named in the booking confirmation.
“We”, “us”, or “our” means Harlings Devon LLP, Harling Farm, Bere Alston, Yelverton, Devon PL20 7JD
1.1. We reserve the right to accept or decline bookings entirely at our discretion.
1.2. Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions.
1.3. All bookings are formally confirmed when we issue you with your booking confirmation. Your booking confirmation will set out the Accommodation you have booked, the dates of your booking, the number of guests and the total amount paid for your booking. We will issue you with your booking confirmation by email.
1.4. You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.
1.5. Children under the age of 18 must be accompanied by an adult.
1.6. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent for us to do so
2.1 You must pay us the total amount payable for your booking at the time of booking. Bookings that have not been paid for are not reserved.
2.2 Unfortunately we are not able to accept payment by cheque
2.3 Promotional offers will only be applied if they are valid and quoted at the time of booking. Promotional offers cannot be combined, nor can they be used retrospectively to apply to existing bookings. In addition, we reserve the right to change or withdraw a promotional offer at any time by amending or removing details of these offers from the relevant sections of our website. Where we are unable to provide you with a discount or offer on your booking due to this offer having been withdrawn or amended:
2.4 Where we are unable to provide you with a discount or offer on your booking due to this offer having been withdrawn or amended prior to your booking being confirmed, we will email you to notify you the offer is no longer available and cancel your booking.
2.5 Additional items and services cannot be guaranteed unless available and booked at the time of reserving your pitch.
3.1. We regularly review and amend the prices we charge for our Accommodation and additional services. We will confirm the price of your Accommodation at the time you make your booking and in your booking confirmation.
3.2. All prices given by telephone, on our website or in any leaflets relating to the Site include VAT. If the VAT rates change, we reserve the right to change our prices accordingly. VAT invoices can be provided on request.
3.3 All prices given on our website or on the phone are for the Accommodation only. Some Sites may charge for items including (but not limited to) additional guests, parking, electric hook-ups, showers and laundry facilities. Details of additional charges can be found on the booking page.
3.4. We reserve the right to charge for the disposal of effluent waste from personal cassette toilets and grey waste for persons staying on site for less than 5 days. Effluent waste disposal is free for persons staying 5 nights or more consecutively.
3.5 We reserve the right to remove any incorrectly applied staff or volunteer discounts.
4.1. Your contract with us is a contract for the provision of leisure Accommodation on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 4.
4.2. If you wish to cancel a confirmed booking you must let us know by email info@harlings.co.uk or in writing to Harlings, Harling Farm, Bere Alston, Yelverton, Devon PL20 7JD as soon as possible quoting your booking reference and, in any event, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your telephone call, email or written notification, and will be subject to the cancellation charges as set out in Section 4.3 below.
4.3. Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. Our cancellation charges are set out in the table below:
| Number of days prior to booking | Charge |
|---|---|
| More than 30 days | £15 administration fee |
| 14-30 days | 50% of total booking charge |
| Less than 14 days | 100% of total booking charge |
4.4. If you terminate your booking after the booking start date, we will not issue any refund for any remaining nights of your booking. To clarify, this includes where you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. We strongly recommend you take out comprehensive holiday insurance to compensate you in these circumstances.
5.1. If you want to change any detail of your confirmed booking you must contact us by telephone, email or in writing quoting your booking reference as soon as possible. This includes details such as the number of pitches and the number of guests.
5.2. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes. Any reduction in the number of nights will be treated as a partial cancellation and cancellation charges calculated in accordance with clause 4.3 may apply.
5.3. If we do change your booking, you will be charged an administration fee of 10% of your booking (with a maximum of £25) to cover the costs we incur in making the change to your booking. You must also pay us any additional Accommodation costs due as a result of the change – we will confirm the amount of any additional Accommodation costs due at the time we change your booking. If your Accommodation costs are lower as a result of the change, we’ll refund you the difference at the time we change your booking, after deducting the administration fee referred to above and, if applicable, any cancellation charges.
6.1. We do not expect to have to make changes to your booking, however sometimes problems happen, and bookings have to be changed or cancelled. We will only change or cancel your booking:
6.1.1. if necessary to perform or complete essential remedial or refurbishment works; or
6.1.2. for other reasons unforeseen at the time, you made your booking which are beyond our reasonable control. This may include occasions where the Accommodation becomes inaccessible due to a Meteorological Office Severe Weather Warning or other severe weather event.
6.2. If we do need to change or cancel your booking for the reason set out in Section 6.1.1, we will do our best to offer you a suitable alternative booking. If we’re not able to offer you a suitable alternative, or if you don’t accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.
6.3. If we do need to change or cancel your booking for the reasons set out in Section 6.1.1, we will only be responsible for foreseeable losses that you suffer as a result of that change or cancellation, and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was contemplated by you and us at the time we entered into this contract.
6.4. If we do need to change or cancel your booking in line with 6.1.2 because it becomes impossible to deliver the booking due to unforeseen events beyond our reasonable control, we’ll do our best to offer you a suitable alternative booking for either the same dates or alternative dates. If you don’t accept the alternative we offer, the booking will be deemed cancelled and no refund of any amounts paid will be offered.
6.5. We strongly recommend that you obtain appropriate and comprehensive travel insurance for all members of your group. This should ideally cover illness, cancellation and injuries during your stay.
7.1. Special requests must be requested at the time of booking and no later than 7 days prior to travel. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request.
8.1. Group bookings can only be accepted from organised groups. Bookings for all groups, including large family or friend groups above 6 people, must be notified to us and approved by us at the time of booking. Unfortunately we are not suitable for stag, hen or birthday parties.
8.2. Please note that if you fail to comply with our rules on group bookings as set out in this Section 8 we may need to exercise our rights under Section 14 (“Our right to evict”).
9.1. Please ensure that you and your party read have read our visitor behaviour compliance carefully prior to booking and again on arrival.
9.2 You must also ensure that you and your party familiarise yourselves with the layout of the Site and the fire safety arrangements.
9.3. Each Accommodation shall be at least 6 metres from any other Accommodation.
9.4. No pegs to be buried below 150mm into the ground as there are underground services.
9.4. You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purpose, including without limitation for any business purposes, without our prior written consent, in line with Section 8.
9.5. You must keep the Site, Accommodation and any contents clean and tidy and leave them in the same condition as when you arrived.
9.6. You must not use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay. We have a quite site policy which means noise must be kept to a minimum between 22:00 to 08:00.
9.7. Smoking is not permitted in any part of your Accommodation. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside your Accommodation. You and your party must not use candles, tea-lights, fireworks or Chinese lanterns at your Accommodation. Smoking is only permitted in open air areas of the campsite only and away from other campers. It is the responsibility of the smoker to ensure they extinguish their cigarette properly and dispose of it appropriately.
9.8. You and your party may only use a barbecue on Site if it is placed outside and raised off the ground. You and your party must not use barbecues, gas stoves, or other naked flames and cooking equipment inside any tent. We do have fire pits that can be hired for use or for used as aa base for your barbeque. Grass damage caused by barbeques will be charged for.
9.9. Well behaved dogs are permitted and must be kept on a lead at all times when not secured in your accommodation. You must tell us at the time of booking if you wish to bring a dog. Unfortunately, no other domestic pets are permitted unless otherwise specified on our website. We are able to accommodate horses but you will need to contact us to book. Assistance dogs are permitted but you must notify us at the time of booking if you wish to bring an assistance dog with you.
9.10. Flying of drones at the Accommodation and/or on any of Harlings land is not permitted under any circumstances.
9.10. We are able to charge leisure batteries if needed, and have secure mobile phone/ipad/tablet charging points available to hire.
9.11. The use and storage of firearms or weapons is not permitted in any part of the Accommodation, the Site or in cars parked at the Site.
9.12. Please note that if you do not comply with the standards and behaviours set out in this Section 9 we may need to exercise our rights under Section 14 (“Our right to evict”).
10.1. You must ensure that the maximum number of persons occupying the Accommodation does not exceed the maximum occupancy limits set out on our website. For the purposes of occupancy limits, a child over the age of 2 or over is considered an occupant. All persons must be accounted for when booking in case of emergency on site.
10.2. We set maximum occupancy limits in line with the facilities, space and equipment available at the relevant Site and to comply with applicable health and safety, insurance and regulatory requirements. As such, we reserve the right to require you to leave the Site (without any compensation or refund) if you exceed the maximum occupancy limits as described in this Section 10.
11.1. If you discover that anything is missing or damaged on arrival at your Accommodation you must notify us immediately at the Site Office. If you do not notify us, we will assume that you caused the relevant damage or loss.
11.2. You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or by any member of your party or animal brought with you. We recommend that you have comprehensive insurance in place to cover this.
12.1. We take care to ensure that our Accommodation Sites is of a high standard. However, if you have any problems with your site, please contact the staff immediately on 01822 258118 and give us the opportunity to resolve it.
12.2. If you have a complaint, or your problem hasn’t been resolved to your satisfaction please follow our complaints procedure which can be found here. Alternatively, you can write to Mrs Richardson, Harlings, Harling Farm, Bere Alston, Yelverton, Devon PL20 7JD.
12.3 In considering any complaint, we’ll take into account whether we have been given the opportunity to investigate it and put matters right as detailed in section 12.1.
12.4. Please note that we will not tolerate any written, verbal or physical abuse towards any of our staff, representatives or other persons visiting site.
13.1. If we do need to access your Accommodation for any reason in the event of an emergency, we’ll always try contact you in the first instance.
14.1. We may terminate our contract with you and ask you to leave your Accommodation and the Site immediately (without any compensation being payable) if:
14.1.1. we consider that you or your party have committed a serious breach of these terms and conditions;
14.1.2. we consider that your or your party’s behaviour endangers the safety of our visitors or staff;
14.1.3. any complaints are made of anti-social, abusive or unacceptable behaviour against you or your party;
14.1.4. you or your party cause an unreasonable amount of damage to property or its contents; or
14.1.5. you exceed the maximum occupancy limit for your Accommodation.
15.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
15.1.1. Nothing in these terms and conditions is intended to limit our liability for:
15.1.2. death or personal injury caused by our negligence;
15.1.3. fraud or fraudulent misrepresentation on our part; or
15.1.4. any breach of the terms implied by Section 10, 11 and 13 of the Consumer Rights Act 2015.
15.2. Nothing in these terms will affect your legal rights in respect of your booking. For a fuller explanation of your legal rights please visit the Citizens Advice website or call 03454 040506.
16.1. We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.
16.2. An event outside our control means any act or event that is beyond our reasonable control, including without limitation severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
17.1. Your check-in and departure times will be set out in your booking confirmation. If you do not leave the Accommodation by the required departure time, we reserve the right to charge you a late checkout fee to cover any costs we incur.
17.2. If you believe you have left any of your possessions behind, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. Where possible, we’ll hold all lost property for 28 days, after which it will be disposed of. Perishables will be disposed of immediately and are therefore unreturnable. In addition, we will only be able to return items permissible by Royal Mail.
17.3. As our site is in a rural area, it is important that you and your party do not interrupt or endanger the livelihood of those working at the property or on the surrounding land.
17.4. Bats and other wildlife will be present on site. We request that wildlife and other animals are not interfered. Any disturbance caused by wildlife should be reported to us immediately and reasonable steps will then be taken to assist. Please remember that bats are a protected species, and it is illegal to interfere with them or their habitat.
17.5 Vehicles parked at the Site are done so at the Owner’s risk.
17.6 Livestock will be present on the farm and request that visitors do not feed or touch the animals unless accompanied by a member of Harlings staff.
18.1. This agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous promises, representations and undertakings.
18.2. No one other than a party to this contract shall have any right to enforce any of its terms.
19.1. We will process your personal data provided as part of this activity in order to communicate with you about your booking and, from time to time, request feedback which will enable us to improve your future experience with the Trust.
For more information about how we are processing your personal data, please see our Privacy Policy on our website.
19.2. If you wish to change the way we communicate with you at any time, you can write to the address given on the website; alternatively send an e-mail to info@harlings.co.uk or telephone 01822 258118.
19.3 In line with Immigration (Hotel Records) Order 1972, we reserve the right to capture details of non-UK nationals which can be passed on to the UK Border Agency upon request. It is your responsibility to ensure you and your guests have the relevant travel documents required for the country you are visiting and the duration of your stay.
20.1. These terms and conditions are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.
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